ICICI Bank Phone Banking Officers - Domestic and International Process:
Description: The incumbent is responsible for managing customer queries / complaints in voice process (inbound & outbound).
Location: Thane, Hyderabad.
Key Deliverables:
Handle and resolve customer complaints/ queries over phone.
Provide customers with relevant product and service information.
Cross sell new product and service opportunities to customers over phone.
Provide feedback to the team leaders about product / process.
Provide customers with relevant product and service information.
Cross sell new product and service opportunities to customers over phone.
Provide feedback to the team leaders about product / process.
Key Skills:
Good Communication Skills (English & Hindi Language).
Open to work in rotational shifts.
Open to work in rotational shifts.
Qualifications:
Age less than or equal to 28 years.
Graduates in any discipline.
0 - 2 years experience in call centers handling domestic and international customers
Graduates in any discipline.
0 - 2 years experience in call centers handling domestic and international customers
